If you are afraid about going to an auto repair shop or garage when your car breaks down, well have I news for you - this is going to be your new car doctor. The guy's name is Avner, the owner, and he is really friendly and not aggressive at all.

He listened to my car troubles, and then together we inspected what I claimed was wrong. He gave me options, and allowed me to make the choices, not the other way around. He did not tell me what I had to do.

Well, talk about service. Not only did he tell me to leave my car, but he has a service that drove me home so that I would not be stuck waiting there while my car was fixed. To put the icing on the cake, after the car was done, he even drove the car to my house!!!

I think this business is outstanding and should be supported. That is why I took the time to write this review.

In a world where fairness and customer service have been forgotten, especially in the automobile repair industry, this place shines in my book as #1.

Check it out!!! Lev M.
 

My name is Cheryl Sperling, and I have been working with Avner and Maayan Avidov at Main & Crawford Auto Repair for almost three years.  I am the Administrative Assistant and although my hours are part-time, I am in the shop almost every day.  When you are in the office, one immediately senses the warm and receptive atmosphere that Avner and Maayan have worked so hard to establish. 

Main & Crawford Auto Repair is a different type of auto repair business, one of which I have never encountered.  Each and every client is treated as an individual with dignity, listened to, and respected.  No car problem is trivialized.  As such, no car problem is too great of a challenge.  In addition, no customer is allowed to leave in a car that Avner does not feel is safe. 

In the past three years, I have witnessed all customers and employees being treated with honesty and professionalism.  It still amazes me to watch Avner’s interaction with clients!  Especially the “senior” crowd, who are enamored by him, the work the shop does, and all services performed.  No customer needs to worry about a ride to the shop, a ride home, missing an appointment, or even losing work time.  Avner does his best to accommodate all of his customer’s schedules.  In addition, no unnecessary repairs are performed.  Most work is guaranteed 12 months or 12,000 miles, and manufacturers’ extended warranties are also honored. 

It is truly a pleasure to work for people who care so much for others!  This past summer, my pleasure was mixed with pride when the Village of Skokie honored Avner Avidov as Merchant of the Year 2006!  My heart swelled watching him receive the plaque at the Village Hall, because it is indeed a title that is not only earned but also deserved.
 

To: melissaforman@clearchannel.com
CC:
Subject: Customer Service Friendly Auto Repair Shop - Request to Mention on WLIT radio show
Date: Wed, 11 Jun 2008 11:35:53 -0500

My name is Lawrence Miller and I am a avid and long-time listener of your morning program.

I have been listening to your recent discussions on customer service in America these days and feel that in 2008, it is rare to be able to complement a business for the way they handle themselves, and for their integrity and honesty.

After your radio show today, I knew that I must contact you and tell you and your listeners about the auto repair shop that I have found in Skokie, Illinois called, Main & Crawford Auto Service.

Recently, I have had some car troubles and went to this garage shop to get an estimate.

I am always suspicious of repair shops because I always think they are going to steal you blind and make you pay for unnecessary things.

The owner, his name is Avner Avidov was so nice. He explained everything from start to finish. He gave me choices. He was not pushy. He even personally drove me home in his truck, while the work was done and then drove my car to my house after it was complete. NOW HOW'S THAT FOR SERVICE???? I have not seen something like that in 2008 or anytime close.

This business is HIGHLY RECOMMENDED. I want people to know that there are straight shooters that are not trying to take advantage of the non-knower, or drivers like us that don't know what is under the hood.

Please mention him and his business on the air, because he deserves this recognition.

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